Refund Policy

Last Updated: June, 2025

1. Introduction

Welcome to MAVEN (“MAVEN”, “we”, “us”, or “our”).

MAVEN is a cloud-based employee intranet and digital workplace platform designed to help organizations improve communication, collaboration, knowledge sharing, and operational efficiency.

This Refund Policy governs subscription fees, billing, and refund requests relating to your use of MAVEN’s website, software platform, and related services (collectively, the “Services”). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

By accessing or using the Services, you agree to the practices described in this Refund Policy. If you do not agree, you must not use the Services.

2. Subscription Model

Maven subscriptions operate on a recurring basis, monthly or annually — as selected at the time of purchase. Subscriptions provide access to the platform for the duration of the active billing period.

No long-term commitments are required.
No cancellation penalties apply.
You may cancel at any time. Cancellation prevents future renewals and takes effect at the end of the current billing cycle.
Access to the platform continues until the end of the active paid period following cancellation.

3. Refund Eligibility

Refund requests must be submitted within fourteen (14) calendar days of the applicable transaction date. Submission of a refund request does not guarantee approval.

Where a Customer has actively accessed or used the platform during the 14-day period, refund eligibility will be assessed taking into account the extent of use.

Refunds will be assessed on a case-by-case basis. Where approved, refunds will be issued to the original payment method. Approved refunds may result in suspension or termination of access to the platform.

4. Setup & Onboarding Fees

One-time setup, implementation, configuration, and onboarding fees are non-refundable once work has commenced. Work is considered commenced upon any of the following:

Commencement of platform configuration or system setup
Initiation of customer-specific implementation work
Delivery of onboarding services in any form

5. Technical Issues & Service Defects

If you experience a material technical issue or defect that substantially prevents access to or use of the Services as described, please contact us at hello@mavenpro.io with reasonable details of the issue.

MAVEN will make reasonable efforts to investigate and resolve the issue. Where appropriate and required by applicable law, a refund or alternative remedy may be provided.

6. Refund Abuse Prevention

Refund requests may be declined where there is evidence of:

Fraudulent activity or misrepresentation
Payment abuse or chargeback misuse
Repeated refund requests intended to circumvent subscription fees
Any other attempt to exploit or manipulate the refund or billing process

MAVEN reserves the right to investigate refund activity and take appropriate action to protect the integrity of its billing systems and Services.

7. How to Request a Refund

To submit a refund request, contact MAVEN directly within 14 calendar days of your transaction:

Email: hello@mavenpro.io

Website: www.mavenpro.io

Subject line: Refund Request — [Your Company Name]

Please include your registered email address, transaction date, and a brief description of your reason. We aim to respond within 5 business days.

8. Paddle as Merchant of Record

All payments are processed by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record for MAVEN subscriptions. Paddle is responsible for billing, invoicing, and tax compliance. Your payment details are held securely by Paddle and are subject to Paddle’s own privacy and data policies.

Refund decisions are made by MAVEN in accordance with this policy. Where a refund is approved, it will be processed through Paddle back to your original payment method.

9. Consumer Rights

Nothing in this Refund Policy limits, excludes, or restricts any mandatory rights or remedies available to you under applicable consumer protection or statutory laws in your jurisdiction. Where such laws apply, they take precedence over any conflicting term in this policy.

10. Changes to This Policy

MAVEN reserves the right to update this Refund Policy at any time. Changes will be published at www.mavenpro.io/refund-policy with an updated effective date. Continued use of the Services following any update constitutes acceptance of the revised policy.

11. Limitation of Liability

To the maximum extent permitted by law:

MAVEN shall not be liable for indirect, incidental, or consequential damages arising from or related to any refund request or billing dispute.
MAVEN shall not be liable for loss of data, revenue, or business interruption in connection with any refund decision.
Total liability in connection with any refund claim shall not exceed the amount paid by the Customer in the 15 days preceding the claim.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

12. Contact Information

For any questions regarding this Refund Policy:

MAVEN COSMETICO LIMITED