Privacy Policy
Last Updated: June, 2026
1. Introduction
Welcome to MAVEN (“MAVEN”, “we”, “our”, or “us”).
MAVEN is a cloud-based employee intranet and digital workplace platform designed to help organizations improve communication, collaboration, knowledge sharing, and improve operational efficiency.
This Privacy Policy explains how we collect, use, process, store, and protect personal information when you use:
- Our website
- Our software platform
- Related services, communications, and support channels
By using MAVEN, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Account & Business Information
- Name
- Company name
- Job title
- Email address
- Phone number
- Billing information
- Company domain/subdomain details
b. Employee & User Information
Information uploaded or managed by organizations using MAVEN may include:
- Employee names
- Department details
- Organization chart
- Designations
- Profile photos
- Attendance records
- Leave requests
- Internal communications
- Uploaded documents and files
c. Technical & Usage Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Login timestamps
- Usage analytics
- Activity logs
- Cookie and session data
d. Support & Communication Data
When contacting support or interacting with us, we may collect:
- Support tickets
- Email communications
- Feedback submissions
- Demo or onboarding information
3. How We Use Information
We use collected information to:
- Provide and maintain MAVEN services
- Configure and deploy client intranet environments
- Improve platform functionality and user experience
- Provide technical support and customer service
- Process billing and subscriptions
- Monitor system performance and security
- Send important updates and service notifications
- Prevent unauthorized access, misuse, or fraud
- Comply with legal and regulatory obligations
4. AI-Powered Search & Content Processing
MAVEN may include AI-powered search and knowledge retrieval features designed to help users quickly locate internal company information, documents, and answers.
AI-generated results are based solely on content uploaded or made accessible within the client’s environment. MAVEN does not use client data to train public AI models or share confidential company information with unauthorized third parties.
5. Data Ownership
All company data, documents, employee information, and content uploaded to MAVEN remain the sole property of the client organization.
MAVEN does not claim ownership of customer content, files, or intellectual property.
6. Data Security
We take security seriously and implement commercially reasonable technical and organizational safeguards, including:
- Secure hosting infrastructure
- Encrypted data transmission (SSL/TLS)
- Role-based access controls
- Password protection and authentication measures
- Restricted administrative access
- Activity monitoring and logging
While we strive to protect all data, no internet-based service can guarantee absolute security.
7. Hosting & Third-Party Services
MAVEN may use trusted third-party providers for:
- Cloud hosting
- Payment processing
- Email delivery
- Analytics
- Infrastructure and monitoring services
These providers are only given access necessary to perform their services and are expected to maintain appropriate security standards.
8. Payments & Billing
Payments and subscription billing may be processed by third-party payment processors, payment service providers, or Merchant of Record platforms engaged by MAVEN from time to time.
When you make a payment, certain personal and transaction-related information may be collected and processed by such providers for the purposes of processing payments, managing subscriptions, renewals, cancellations, refunds, preventing fraud, and complying with legal obligations.
MAVEN does not directly collect, store, or process full payment card details or sensitive financial authentication data (such as CVV/CVC). All such information is handled securely by the relevant payment provider in accordance with its own privacy and security policies.
We may receive limited payment-related information such as transaction status, billing details, subscription status, and partial payment references, which is used solely to manage customer accounts, billing, support, and financial records.
Payment providers may act as independent data controllers or processors under their own privacy policies.
9. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and usage behavior
- Maintain secure sessions
- Enhance user experience
Users may disable cookies through their browser settings, though some functionality may be affected.
10. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Upon account termination, client data may be deleted within a commercially reasonable timeframe unless retention is legally required.
11. International Data Transfers
As a globally accessible platform, data may be processed or stored in countries outside the user’s jurisdiction.
By using MAVEN, you acknowledge and consent to such transfers where applicable.
12. Your Rights
Depending on applicable laws and jurisdiction, users may have the right to:
- Request access to personal data
- Correct inaccurate information
- Request deletion of data
- Restrict certain processing activities
- Withdraw consent where applicable
Requests may be submitted through official contact channels.
13. Confidentiality
MAVEN understands that client information may contain confidential business data.
We do not sell, rent, or publicly disclose customer data, employee records, internal documents, or proprietary company information.
14. Children’s Privacy
MAVEN is intended for business and organizational use only and is not directed toward individuals under the age of 18.
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in:
- Legal requirements
- Platform functionality
- Security practices
- Business operations
Updated versions will be published on our website with the revised effective date.
16. Contact Us
For privacy-related questions or requests, please contact:
MAVEN COSMETICO LIMITED
Email: hello@mavenpro.io